That Work Fast (“we” and “us”) is the operator of (https://thatworkfast.com) (“Website”). The seller (“they”) is the product or service seller from our referred website. By placing an order via referred Website, you will be agreeing their terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on the service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due to Change of Mind
That Work Fast doesn’t concern accepting returns due to change of mind. However, as we refer you to seller’s website where they can process your return as long as a request to return is received by them within the time mentioned of receipt of item and are returned to them as per their return policy.
Return shipping shall be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. They shall notify you once this has been completed through email.
(That Work Fast) doesn’t concern refund the value of the goods returned. It is because we don’t sell or trade anything on this website. We simply review the products and services while referring you to the seller. The seller may NOT refund the value of any shipping paid.
3.2 Warranty Returns
The seller shall happily honor any valid warranty claims, provided a claim is submitted within certain period of receipt of items.
Customers might require to pre-pay the return shipping; however, they may reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect the seller to process your warranty claim within 7 days.
Once warranty claim is confirmed, you may receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. Sellers might be able to offer a more specific estimate when you are choosing your courier at checkout.
4.4 Change of Delivery Address
Orders placed before 09 AM – AEST (UTC+10) could be dispatched the same day, otherwise, within the next business day.
The warehouse mostly operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, the seller takes steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address
For change of delivery address requests, the seller could be able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
The seller will ship to P.O. box addresses using postal services only. they are unable to offer couriers services to these locations.
4.6 Military Address Shipping
The seller might be able to ship to military addresses using USPS. They are unable to offer this service using courier services.
4.7 Items Out of Stock
If an item is out of stock, they shall wait for the item to be available before dispatching your order. Existing items in the order might be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact them so that they can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with their customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on their website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and That Work Fast encourage you to be aware of these potential costs before placing an order with them.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to the seller at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping may not be refunded.
If you change your mind before you have received your order, they might be able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to their refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
The seller shall process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
They shall process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an enquiry to the seller via the contact information provided on their website.